For more detailed instructions click here or scroll to the bottom of this article.
To apply for a refund, start from your account's Order History page, find the appropriate order and click "Ask for a refund". We should probably wait until some evidence proves that, though, before burning refunds to the ground.You may request a refund for a product up to 30 days after purchase, even if it was downloaded, launched, and played. Many consumers end up keeping the product even if they bought it with the intent of using the refund.īut who knows? Maybe this will completely destroy all developer revenues. It increases trust and revenues, according to some research. It is the same logic that compels companies to offer 60-day money-back guarantees. And the promise of potential refunds will lower the purchase barrier, and that could have a positive effect on developer’s sales - though we haven’t seen any evidence of this so far, too. To developers, it’s the difference between getting paid or not.”Īnd while Pellerano’s concerns are possible, we haven’t seen any evidence to suggest developers will make less - yet. Steam’s own literature on the refund program states ‘we hope this will give you more confidence in trying out titles that you’re less certain about.’ Sure you do, Steam, because to you this refund program is a way to increase sales by lowering purchase barriers. “Steam’s actually got no skin in the game! They are getting their money no matter what. “Steam and developers are not equal partners in offering refunds,” indie developer Andrew Pellerano wrote in a blog. Others are even concerned that Steam refunds default to “Steam Wallet” like in the image above. I’d imagine that Valve is now checking for things like whether I got the achievement for beating Fallout or if I’ve requested 20 other refunds in the last day. That’s pretty nifty.īut some people are worried that gamers will try to abuse the system, but my request is only pending. Once I actually started the process and clicked “support,” it took me less than 60 seconds. You can then give a reason why you need your money back.Here you can either select to have the money go into your Steam Wallet or back to your source of payment.
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